DHSUD Achieves Perfect Complaint Resolution in 2024

MANILA – The Department of Human Settlements and Urban Development (DHSUD) proudly announced on Thursday that it successfully addressed every complaint lodged by its stakeholders throughout 2024. These grievances were submitted via the 8888 Citizens’ Complaint Hotline, a platform designed for citizens to voice concerns about government agencies, officials, and staff, and is overseen by the Office of the Executive Secretary. From January 1 to December 31, 2024, the DHSUD managed to handle 758 issues, resolving all but 11 within the mandatory 72-hour timeframe. This effort resulted in a flawless 100% resolution rate and a 98.55% compliance rate within the 72-hour window. DHSUD Secretary Jose Rizalino Acuzar highlighted these achievements as evidence of the department’s dedication to superior public service, motivating the team to continue their efforts, especially in aiding the most disadvantaged. Acuzar also relayed President Ferdinand R. Marcos Jr.’s directive to provide maximum assistance to the public. Out of the total complaints, 255 were related to private developers, and 245 concerned homeowners’ associations. The DHSUD’s Strategic Communications and Public Affairs Service, along with the Committee on Anti-Red Tape, are responsible for managing these complaints.